Returns & Refunds policy
Return & replace Process Refund Updated on Dec 2023
We take customer feedback and complaint very seriously. Product comes with 6 Months Limited replacement GUARANTEE against manufracturing defect only. During the period, we take for free pick up & drop for resolution. request to raise your issue/Compaint/support on Whats app +91 9307723452 , irrigatorindia@gmail.com
Warranty Claim : qualified warranty claim , Customer need to ship the product to our facility & we will bear the cost of resending it to your
Step 1: raised the return/Replacement issue (you will get return or warranty or exchange or upgrade Token)Step 2: Our customer team will review and raise to the next stepStep 3: once the device reaches will be inspected for all the contents (all product , product condition) for next action for qualified return.STep 4: refund will be executed to the original mode of payment within 3 days Order once placed can not be cancelled
Return Time Line : return usually happens from 2days to 30 days based on customer location & logitics (99% of return so far happened in 5-7days
SHIPPING & DELIVERY
We ship worldwide with free shipping within the India!
We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.The following information is the estimated timeframe you should receive your order after it has been shipped:
India : 4 - 7 business days International: 4 - 10 business days
You can inform us of your decision by e-mail support@irrigatorsolution.in
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
1t Floor, Block 9, Velankar Nagar, Parvati, Pune-411009 Mo :+91 9307723452 irrigatorindiat@gmail.com
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.